Frequently Asked Questions

As a responsible retailer, we have a duty of care to all our customers and team members. We ensure all members of the team wear a face covering when while processing all the workplace.

If you haven’t registered with VARVOK online and would like to begin receiving news and promotions, please go to the homepage, scroll to the bottom of the page and enter your email address in the email field and click on submit. 

For security reasons, VARVOK requires a password to log in to your account. If you have forgotten your password, don’t worry at all, all you will need to do is click on the forgotten password link and a reset password email will be sent to you which you. Open the email and click on the click and follow the instruction of the link and you should successfully reset your password for your account.

You can change your login e-mail and password by clicking on editing your email address or change password within your account. Please note that all your order confirmations will be sent to the email address you have provided in your account section.

To change your account information, click on my Account and Log in. My Account is located at the top, right hand corner of the Homepage. You can change your Login, password and ship-to and billing address.

To subscribe to receive emails for exclusive offer, please visit the homepage on www.varvok.com, scroll down to the bottom of the page and enter your email address in the email section and click submit. You will automatically be added to our mailing list which will enable you receive regular emails for all exclusive offer.

In every email, you have the opportunity to subscribe from our mailing list. All you will need to do is click on “Unsubscribe” at the bottom of any VARVOK email.

You will need to add info@email.varvok.com to your “CONTACTS” or “ADDRESS BOOK”. Adding us to your safe sender list. Allows our emails to come safely into your inbox without them being placed in your junk or spam folder.

VARVOK never tests their products on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. VARVOK uses only the highest quality ingredients which have a proven safety record and are widely used in the cosmetics industry. VARVOK products are cruelty free.

We work hard to provide good colour watches for clarify. Colour swatches in videos and images are as close as possible to the original product however, please be aware some colours vary due to monitor display’s and marketing material.

Here are some helpful suggestions if you receive one of the following error messages on the Billing Information page: Common Error A Invalid Zip, Postcode, City and State Combination- Please check your entry and avoid spelling errors, extra spaces, and/or abbreviations in the city field. For the USA (International orders), please Go to www.USPS.com and click on Find Zip Codes. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, zip combination. For all other International orders, please check your correct entry for your full address to avoid having your package lost or missing. Common Error B  Please verify your billing address information to ensure that it matches your Credit/Debit card billing address (i.e street/city/state/zip/postcode address must match EXACTLY). If an error message occurs after you have attempted to submit your order, you may want to check the following: 1. Ensure that there are no typos or misspellings with your name, street address, city, state, zip code or postcode. 2. Verify that your billing address on your credit card/debit card bill is exactly the same as you have entered. 3. Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated. ** Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card/debit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 3- 5 business days depending on your issuing bank. Please contact your bank for further questions.

We sincerely apologise for any difficulty you may have had while placing your order. We will be very happy to help you.

• - Try to clear your cache and try purchasing your order again

• - Contact your credit card/debit card provider if you are playing with a card.

• - Contact Paypal if you are paying using your Paypal account

Please contact us immediately if none of the troubleshooting steps above were successful so we can assist you. Using the contact us form on the website,select “ORDER RELATED ENQUIRY” and send us an email immediately and we will be very happy to help and resolve the issue.

Unfortunately, we are unable to send order information to an email the differs from the one submitted with the order. Firstly, login to your account (go to MY ACCOUNT) and edit and provide your correct email address and save all changes made to your account. Secondly, you must contact us immediately if you had provided us with the incorrect email during the processing of your order. You will need to go to the contact us section on the website, select order related queries and provide us with the correct email address to request an update regarding your order status.

We are happy to help as much as we can. Please email us using the contact us form on the website. Select product enquiry and send us an email requesting help. Once we receive your request, we will be happy to help.

We currently do not offer gift cards however, we will be introducing this service in the near future. Please check back again soon for new services, products and updates.

We do not offer gift wrapping at this time however, we will be introducing this service in the near future. Please check back again soon for new offerings and updates.

Yes we do, please subscribe to our mailing list for all latest updates regarding discounts or click here (LINK)

Our online inventory of products is constantly being replenished and updated. To find out once a product is restocked, we suggest that you join our mailing list to receive all updates on our products, new product releases, discounts, special offers free trials of products- All subscribers are the first to know. Click here to subscribe. Please also follow us on all our social media platforms for you. - Instagram - @varvok - Facebook- @varvok - Twitter- @varvok - Youtube- VARVOK

Tracking details should be included on your dispatch email which you will receive after your order has been placed, however, please kindly contact us using the contact us form on our website selecting “ORDER RELATED ENQUIRY” if you have not received your dispatch email or if no tracking information was included in your dispatch email.

You can access your order status and history by signing in to your account on. Click on Log in under accounts at the top right hand corner of the page and submit your email address and password to have access to your account. In the event you are unable to access your order status and history, please click here to contact us using the contact us form on the website.

You can cancel your order up until the time it is being prepared for despatch by emailing our Customer Service Team on our contact us page, then select the Order Related Enquiry from the dropdown list and click the submit button. If your order has already been dispatched it will not be possible to cancel.

If your online order is not as expected, please make sure to contact us immediately ( within 24 hours of receiving the order) so we can further assist you. Please use the contact us form on the website. If we don’t receive your email/request explaining the issue within 24 hours of receiving the package, we will be unable to deal with the request and assume you are happy with the order.

We value all customers and take a lot of time and attention in packaging each package. Hence, we work very hard to make sure all packages and products leaving our warehouse is checked and very good condition with no damage to the product and package. If you received damaged goods, please retain the box, packaging and all contents, and contact us immediately, the day you received the order. You will need to contact us using the contact us section on the website. Please provide us with your “ORDER NUMBER and “FULL NAME and detailed information and Use the title [URGENT ORDER-DAMAGED ORDER]

You will need to contact us immediately (within 24 hours of receiving your order) through our contact us section on the website. You will need to provide your “ORDER NUMBER” and “ FULL NAME”, without this information, we will not be able to look into this query. Your message should be titled [URGENT ORDER-INCOMPLETE ORDER] and please provide as much information as possible to explain which items are missing.

If your order has not been dispatched/shipped, it could be possible however, we make no guarantees at all. You will need to contact us through our contact us form on the website, providing your “ORDER NUMBER”, “FULL NAME” and your details request on what you will like done. However, unless we respond to your enquiry, consider that your request has not been granted. Once, we receive your order, it immediately get processed by the warehouse and then the order is shipped out.

We value all our customers and endeavor to process all orders in the quickest time possible. Once your order hits the warehouse, we endeavor to process all orders and ship/dispatched them out as quickly as possible. Upon receiving your order, we endeavor to process all orders as quickly as possible However, please be aware that during extremely busy periods, special promotions sales etc processing orders can take between 5 – 7 business days due to an influx of orders. At all times, we work hard to process all orders quickly

Signature is required on delivery of all packages for security reasons. If you know you won’t be at home during normal office hours, please provide an alternative delivery address where someone will be available to sign for your parcel. As all our packages require a signature upon delivery, we are unable to deliver to PO Box addresses.

Unfortunately, All sales are final sales. Due to the nature of these products being cosmetics, for Health & Safety and hygiene reasons, all sales are final which means we are unable to offer refunds, replacements or exchanges on cosmetics/beauty products. Goods are not supplied on a trial basis and it is your responsibility to check their suitability for purpose prior to ordering. We process orders quickly once they have been submitted and send out what you purchased. So unfortunately, you will need to place another order purchasing what you originally wanted. If the item is a non- cosmetic or not a beauty product, please contact us using our contact us form on our website providing your “ORDER NUMBER” and “FULL NAME” and your request so we can assist you.

Orders to one address may be delivered in one or more deliveries.

No, due to the nature of these products being cosmetics, for Health & Safety and hygiene reasons, all sales are final which means we are unable to offer refunds, replacements or exchanges on cosmetics/beauty products. Goods are not supplied on a trial basis and it is your responsibility to check their suitability for purpose prior to ordering. Before you place you order, you read and agreed to the terms of sales and terms and conditions. Please make sure to read through our terms of Sale and terms and condition again. For non-cosmetic products or non-beauty products, please contact us through the contact us form on the website providing your “ORDER NUMBER” and “FULL NAME”

Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order, please note there’s a separate charge for each destination address. Any delivery timescales are indicative only. For UK delivery via courier, the courier company may take a photograph of your front door, on your property, as proof of delivery.

Yes, you certainly can! Placing an order when the item is on pre-order, will reserve a product for you so once we are in stock, we will send you your VARVOK product right away!

All pre-order items will be dispatched in one whole order along with all normal or non pre-order items. Your whole order will be dispatched once all pre-order items are available. You can request for the available items to be shipped to you first however, a separate shipping cost will be required for the part-dispatch service. Once the pre order items are ready and available, they will be dispatched and shipped to you in a second shipment. Instructions on how to get the part- dispatch service: Once your initial order has been placed, use the contact form on the website to contact you. Select “ORDER RELATED ENQUIRY” and provide us with your “ORDER NUMBER”, your “FULL NAME” and your request for the part-dispatch service. Once we receive your request, we will contact you, providing you with the information on how to pay for the part- dispatch service. We will need to receive your request and payment within 24 hours from when you placed your order, if not, your order will be shipped to you using our normal shipping process.

This may happen when you have (1) Ordered an item which is on pre-order or (2) when we are temporarily out of stock on the item and we are expecting to restock soon. The shipping label will normally be generated, so once the item comes in, we will ship your package to you. Please be patient and keep monitoring your order by tracking the order status.

Once your order has been sent out to you, the order status will appear as “dispatched”

Our payment provider is still waiting for your payment to clear. We cannot process your order until your payment has fully cleared. You will please need to be patient.

If your order includes an item which is on pre-order, once one of those shipments have been sent out to you, the order status will appear as “Part dispatched”.

Please be aware that international orders may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from www.varvok.com. We are unable to offer any assistance or advice if either issue arises.Please contact your local customs office for any further information.

Unfortunately, VARVOK is not responsible for any custom, tax or duty regulations and fees. Once you place an order with us, you are fully responsible for your package. It is your responsible to find out all custom, taxes and duties fees or regulations for your country before placing your order with us.

Yes, we ship internationally. Depending on country, shipping usually takes 10-21 business days. Some countries may take longer. Please also be aware of the customs regulations in your country as this is out of our control. Please be aware that there may be delay at customs in your country which we have no control over and will not be responsible for any delays. If you which to have an expedited/express service, please contact us through the contact us form on our website under “ORDER RELATED ENQUIRY” immediately after placing your order. Please fill out the form accurately. You will need to provide your “ORDER NUMBER”, your “FULL NAME” and your request for an expedited service, labeling it as “URGENT”.Once we receive your request, we will contact you, providing you with the information on how to pay for the expedited/express service.We will need to receive your request within 24 hours from when you placed your order, if not, your order will be shipped to you using our normal shipping.

Please note that due to this pandemic, many orders may face delays and increased shipment times. This means that the 10- 21 business day range could be more, anywhere from 21 business days or more. Rest assured, we’re working tirelessly to fulfill all orders and we really appreciate your patience during this difficult time.

According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.

This may happen when you have (1) Ordered an item which is on pre-order or (2) when we are temporarily out of stock on the item and we are expecting to restock soon. The shipping label will normally be generated, so once the item comes in, we will ship your package to you. Please be patient and keep monitoring your order by tracking the order status.

This will depend on the courier service, as we ship internationally, the tracking information or option may not be available once the package arrives in your country. Each country has the choice to either scan or not to scan the package code on your package label.

Unfortunately, you will have to wait for the package to get back to us. Once your package is processed, we will try to identify the reason for the return. If the return was due to an incorrect address, you will be required to pay another shipping fee for the order to be shipped to you again. It is very important when placing your order, please make sure to provide the correct address as this is the address we will use to ship the order or package to you. Once the new shipping fee as been paid, your package/order will be shipped out to you again. This applies to all order including international orders.

We will invite you to check the address you provided to us and check with your local post office to inquire about your package. Also, refer to your receipt to make sure you provided us with the correct address at check out. If you provided the correct address and your package was delivered to another address, you will have to get in touch with your local post office.

Once your package has been shipped, it will be the responsibility of the courier to delivery your package to you. The post office is not expected to guarantee the delivery of the package by a certain date as other factors such as delay in customs may affect the delivery of the package. Unless you see a message when tracking your package, please be aware that your package is NOT lost. Please continue tracking the package and contact your local post office.

Standard delivery service is available for all addresses within the UK, which is 2-5 working days.

In the event of adverse weather conditions, there may be some delays to the delivery of your order.

Please note that working days exclude Saturdays, Sundays and Bank Holidays During Sale periods and promotional offers, delivery may take longer due to high influx of orders.

Signature is required on delivery of all parcels for security reasons. If you know you won’t be at home during normal office hours, please provide an alternative delivery address where someone will be available to sign for your parcel.

As all our parcels/packages may require a signature upon delivery, we are unable to deliver to PO Box addresses.

Due to some shipping restrictions in some areas, we may not be able to delivery to your area in the UK.

Please note that due to this pandemic, many orders may face delays and increased shipment times. This means that the 2 - 5 business day range could be more, anywhere from 10 business days or more. Rest assured, we’re working tirelessly to fulfill all orders and we really appreciate your patience during this difficult time.

Unfortunately, we are unable to guarantee deliveries as this is down to the courier service. Once an order is shipped, it will be handled by the courier company. For International shipments, please bear in mind that the packages go through customs in the country of destination. If you need you order by a certain date, we advise you purchase the items ahead of time to allow time for any unforeseen delays by customs in you country or any unforeseen circumstances. VARVOK will not take responsible for any delay in orders.

This depends on different factors. Once you have received your tracking number, we advise you to use the tracking information provided to track your order. If your package has reached your home country and weeks have gone by with no delivery of your package, please contact or go to your local post office with your tracking number to enquire about your package. If not, your package will be returned to us. If a package or parcel is returned to us, a separate shipping charge will be required to resend the package to you again.

Once you received your tracking number, you will be able to track your package. Your tracking may show a guaranteed delivery date and this will usually be the date your package will be delivered to you. In the event of any delays, please contact your local post office.

As the Coronavirus has spread, we’ve seen an increase in people shopping online. To serve you while also helping to ensure our own safety, we have prioritised items for stocking and delivering that are a higher priority for our customers. These items are personal care products, food items, health products and items needed to work from home. As a result, estimated delivery times for some items may be longer than usual at the moment. You can find updated delivery times on the product detail page.

Once you received your tracking number, you will be able to track your package. Your tracking may show an expected delivery. Please understand that expected does not mean guaranteed. Your local post office will endeavor to deliver your package by the shown date; however, it’s not guaranteed. We have no control over the delivery of any orders.

Varvok.com accepts credit cards and debit cards payments and Paypal. Your billing information must be exactly as it appears on your credit card statement or bank statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement. The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3 - 5 business days and may vary with your financial institution. Holds are usually taken off within 3 - 5 business days. Policies differ from bank to bank. Call your financial institution for more details.

Unfortunately, we cannot accept payments over the phone. All payments are taken through the website.

We do not save card information.

Yes, if you use Paypal, we will need to wait until your order/payment clears before we ship your item(s)

No, however, we advised that you create an account with Paypal to make you shopping online easier, quicker and safer for you. PayPal is an alternate method for purchasing your order on www.varvok.com. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.