Privacy Policy

At Varvok, we are committed to protecting your privacy. By using the Varvok website (“the Site”) and our services, you unconditionally agree to be bound by this Privacy Policy. At VARVOK, we would like to offer you the best possible internet experience, and additional functions, consequently, features, products, or services are incorporated into the website from time to time. As we work hard to offer this, our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy. We will advise you to please check this Privacy Policy regularly to review all new changes and information.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Our Privacy Policy sets out our privacy practices for the VARVOK website. Please take the time to read this Privacy Policy carefully as it tells you how your personal information will be treated by us.

We will not e-mail you in the future unless you have given us your consent. We do not store your card details for payments. We will never collect sensitive information about you without your explicit consent. We will give you the chance to unsubscribe to any marketing email from us or another trader in the future. Any questions regarding our Privacy Policy should be directed to our VARVOK Privacy Policy team at policy@varvok.com

The type of information we collect from you

We may collect the following information:

- Your Full name

- Payment details such as credit and debit card details during ordering (We do not save this information)

- Address

- Phone Number

- Email address

- Other information relevant to customer surveys and/or offers

- There are certain information that is collected automatically, as described later in the Privacy Policy

We collect and use information about you for the following reasons:

- To receive and process orders submitted by you.

- You provide your information by filling in the form on the website.

- To provide you with the best possible service

- To help us reply to your enquiries and requests for information

- To help us anticipate and resolve problems with any goods and services supplied to you

- To keep you updated on our new and exciting products

- Publish on the website, at our discretion, your submission comments

- Send you newsletters, surveys, or other information about our products and services by email or SMS, or post

- To verify your identity

- To customize the service, we provide to you.

- To carry out market research and tracking of sales data

- To carry out obligations in relation to any agreement you have with us

PROVIDING THE BEST SERVICE

Our dedicated staff at VARVOK or from our partners may contact you from time to time using the contact means you have provided us, to get your views and comments on the service we provide to you. We work hard to provide the best service and top-quality products. We appreciate and welcome your feedback. To help us provide you with better service, you may be contacted from time to time using one of the methods you provided with details of our product and services which you may be interested in surveys and newsletters. If for any reason you no longer wish to receive any of this information from us, please send us an email message “UNSUBSCRIBE” to enquiries@varvok.com. Please be aware that active customers will continue to receive orders and account communication from us.

ACCURATE RECORDS

We aim to keep the information we hold for you accurate and up to date. You can check the information that we hold about you by logging into your account and checking the information under “My Account” If you find any inaccuracies, you can delete or correct them promptly in your account section.

SECURITY

Please be aware, that card details are not retained. We are committed to ensuring that your information is secure however you should be aware that the internet is an insecure environment. The personal information, that we hold, will be held securely in accordance with our internal security policy and the law. Please be aware, that by submitting your email address in connection with your order/ purchase process, you agree that we may use your email address to contact you for matters regarding your order and promotional activity.

LOG FILES/IP ADDRESS

Anytime you visit our website, we automatically log your IP address which is automatically recognized by our web server (this is the unique address that identifies your computer on the internet). We use the IP address to help us administer the site and to collect broad demographic information for aggregate use. During the process of purchasing an item, your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway

INFORMATION PLACED ON YOUR DEVICE

We may use technology to track the patterns of behavior of visitors to our site. We may store some information on your computer when you visit and browse our website. This can include using a “cookie” that would be stored on your browser. This information facilitates your use of our Website and helps us to understand how our Website is being used. You can usually modify your browser to prevent this from happening (your help screen or manual should tell you how to do this). Please be aware that VARVOK services may not work correctly or at all if you set your browser not to accept cookies or block cookies. For more details, please refer to our cookies policy below.

What is a cookie?

A cookie is a small text file that may be laced on your device when you visit our Website. These cookies allow us to distinguish you from other users when you return to our Website. They help personalize your experience. They are uniquely assigned to you and can be read by a web server in the domain that issued the cookie to you. One of the great purposes of cookies is to provide a better experience when visiting a site and a convenience feature to save you time. You can accept or decline cookies however if you choose to decline cookies, you may not be able to fully experience the interactive features and service we offer when you visit.

Experience Cookies

Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalized features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our customers so that we learn from those choices.

Performance Cookies

Performance cookies allow us to recognize and count the number of visitors to our website and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our websites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.

Session Cookies

Session cookies remain on your device until you close your browser when they are automatically deleted.

Essential Cookies

Essential cookies are technical cookies that are required for the proper operation of our website. Without essential cookies, our website can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

You have a right to refuse cookies and what will happen if you refuse them

You can refuse cookies by activating the relevant settings on your browser. Please be aware that if you refuse or block cookies, you may not be able to access all the parts of our website properly or at all. If you carry on using our website and do not change settings, we will assume you consent to us using cookies as described above. You have the right to revoke any given consent at all times. Please note, that VARVOK will not be liable or responsible for any damages, loss, loss of time, or business loss.
We encourage you to regularly check our policies to be fully updated and informed of any changes as we under our policies and terms from time to time.

NON-PERSONAL INFORMATION

We automatically collect information that is non-personal about you when you access the website such as the type of internet browsers you use or the site from which you linked to our site. This is only used to assist us in providing an effective service on our website. You cannot be identified from this information. From time to time, we may supply the owner or operators of the third-party sites from which it is possible to link to our site with information relating to the number of users linking to our website from their sites. You cannot be identified from this information.

THIRD-PARTY

VARVOK will not be liable or responsible for privacy policies or practices of other third-party sites or for advertisers, even if you access them using links from our Website. We recommend you check the policy of each site you visit. VARVOK will also not be liable or responsible for the privacy policies and practices of the owners or operators of that third-party site if you link to our website from their site. We recommend you check the policy of each site you visit or contact the owners of that site. Please note, except it is expressly stated, we are not agents for these third-party sites or any third-party advertisers on our site nor are we authorized to make any representations on their behalf.

DISCLOSING YOUR INFORMATION TO OTHERS

We will not disclose and/or transfer your personal information to a third party either as part of a reorganization or a sale of the assets of a reorganization or assets of VARVOK without ensuring all steps have first been taken to ensure that your privacy rights continue to be protected. Other than the disclosures referred to in the policy, we will not disclose any personal information without your permission unless we are legally required or obligated to do so such as for the prevention of fraud or any form of crime.

TRANSFER OF PERSONAL INFORMATION (EUROPEAN ECONOMIC AREA)

As part of the services we offer to you through our website, we may need to communicate your details outside the European Economic Area (“EEA”) if one of our service providers is located in a country outside of the EEA or if any of our servers are from time to time located in a country outside of the EEA. The EEA comprises EU countries and Norway, Liechtenstein, and Iceland. Please be aware that countries outside the EEA may not have similar data protection laws to the EEA

For further information on any of the above, you can contact us on/at privacy@varvok.com

NOTICE TO CUSTOMERS -Whilst every effort has been made to ensure that the product descriptions and prices are correct at the time of being published, some products on the website are unfortunately no longer available as illustrated. We reserve the right to alter any product and any kit specifications without prior notice.

We encourage you to regularly check our policies to be fully updated and informed of any changes as we update our policies and terms from time to time.